Thank you for working with The Universals!
The Universals is part of Hanmeda VOF, Magnoliaplein 11, 7121AM Aalten, The Netherlands.
These Terms of Use govern your use of our website, apps, and other products and services. As some of our services may be software, you agree that we may automatically update this software, and that these terms will apply to such updates.
Please read these terms carefully, and contact us if you have any questions, requests for information, or complaints.
By using our website or other services, you agree to be bound by these terms.
Using Our Services
Any violation of our Terms, applicable laws, or Policies may result in your access to all or part of our services being suspended, disabled, or terminated.
When you create your Universals.TV account, and when you subsequently use certain features, you must provide us with accurate and complete information, and you agree to update your information to keep it accurate and complete.
Our Licence to You
Subject to these terms and conditions, we grant you a limited, personal, non-exclusive, non-transferable, and revocable licence right to use our services. The rights granted herein are only for your personal, non-commercial use, unless you obtain our written permission otherwise. You also agree that you will create, access, and/or use only one user account, unless expressly permitted by Centre of Excellence, and you will not share access to your account or access information for your account with any third party. Using our services does not grant you ownership of or any intellectual property rights in our services or the content you access.
Commercial Use
Any use of our services for commercial purposes is strictly prohibited. Any commercial use must be subject to a separate agreement with Universals.TV.
Content
Our Content
Universals.TV offers coaching, courses and content. While we seek to provide best service, unexpected events do occur. Universals.TV reserves the right to cancel, interrupt, reschedule, or modify any content, or change the point value or weight of any assessment.
Your Content
Our services enable you to share your content, such as assessments and learnings. You retain all intellectual property rights in, and are responsible for, the content you create and share.
User Content does not include course content or other materials made available on Universals.TV
Feedback
We welcome your suggestions, ideas, comments, and other feedback regarding our services. By submitting feedback, you grant us the right to use the feedback without any restriction or any compensation to you.
Accessing Content / Delivery
For Digital Product purchases:
Course content and assessments can be accessed immediately after successful payment via our website or app.
For Physical Product purchases
We don’t sell Physical products
Security
We care about the security of our users. While we have safeguards and work to protect the security of your account and related information, Universals.TV cannot guarantee that unauthorised third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorised use of your account.
Payments
Universals.TV offer paid services for educational purpose (e.g. coaching, courses, analysis, memberships) for a fee. Unless otherwise stated, fees are quoted in Euro. You are responsible for paying all fees charged in a timely manner with a payment mechanism associated with the applicable paid educational service. If your payment method fails or your account is overdue, we may collect fees using other collection mechanisms.
Pricing
Prices may vary based on your location and other factors, and Universals.TV reserves the right to change any fees at any time at its sole discretion. Any change, update, or modification will be effective immediately upon posting through the relevant services. Refunds may be available for paid services as described in our Returns and Refunds terms below.
Payment options
Payment for services can be taken in one payment, or spread across a 6 month payment plan.
Payment Plans
When choosing the payment plan option to purchase a course, Universals.TV will take an initial deposit upon purchase and the remaining balance will then be taken in equal, fixed amounts for a period of six months.
Payments will automatically be collected each month until the end of the plan.
If your card expires or if a payment is not authorised, we will retry payment up to three times. Upon the third failure, our services for you will be put “On Hold” in your dashboard and will be inaccessible until the payment issue is resolved.
Refunds & Returns
We do not refund any money for services that are scheduled.
Physical Printed Materials and Certificates
All return requests and cancellations must be notified to us in writing within 14 days of receiving your order.
Please notify us via the support widget in the bottom corner of the website, or email hello@universals.tv
The Universals will confirm the refund process to you in response to your request.
You will be responsible for returning the goods to The Universals at your own cost and risk, unless the goods are faulty.
As a result we recommend you get a free proof of postage certificate from the Post Office or send any parcel by a recorded delivery service.
Goods should be returned to:
Universals.TV, magnoliaplein 11, 7121AM Aalten, The Netherlands
Items that are sent back or returned without prior authorisation from the customer service team will not be able to be processed for refund.
We regret that we cannot be responsible and will not issue refunds for returned items which never reach The Universals are returned damage (including due to damage in transit).
Please allow up to 30 days for any money to be returned back to your account. Your statutory rights are not affected. Refunds will be returned to the card used for the original purchase.
Universals Membership
Universals.TV offers a membership plan. The membership provides the user of that membership with the benefits outlined on the Universals.TV website – these benefits are subject to change at any time at the discretion of Universals.TV. Memberships are subject to the terms below. Membership is non transferable.
Monthly Plan. The membership is available on a monthly basis. Membership fees are charged montly on the renewal date. Members will receive access to educational content and the outlined additional benefits at the start of their membership and again upon their renewal.
Termination or Variance of Membership
Our business may change over time and we reserve the right to modify the Membership. We also reserve the right to suspend or discontinue the Membership in whole or in part, at any time with or without notice and without liability to you. In the event that we exercise such right, you may be entitled to a full or partial refund, in our sole discretion, if you are a member.
General Terms
We reserve the right to revise the Terms at our sole discretion at any time. Any revisions to the Terms will be effective immediately upon posting by us. For any material changes to the Terms, we will take reasonable steps to notify you of such changes, via a banner on the website, email notification, another method, or combination of methods. In all cases, your continued use of the Services after publication of such changes, with or without notification, constitutes binding acceptance of the revised Terms.
If it turns out that a particular provision of these Terms is not enforceable, this will not affect any other terms. If you do not comply with these Terms, and we do not take immediate action, this does not indicate that we relinquish any rights that we may have (such as taking action in the future).
Company registration details
Universals.TV and The Universals is part of HANMEDA VOF registered at the Dutch COC in Arnhem, The Netherlands
Registered Office: Magnoliaplein 11, 7121AM Aalten, The Netherlands
Company registration number (COC): 72740868 ARNHEM, NL